FAQ

What are the delivery times and costs of my order?

If you place an order on Tuesday to Friday before 4 pm, it will be shipped the same day. LUTZ does not charge shipping costs for an order from €50 within the Netherlands. For orders under €50, we charge €3.95. This is a fixed amount, regardless of the number of items and shipments per order. If your order consists entirely of items with a 20% discount or more, we will charge a shipping fee of € 6.95.

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Order

You can shop online quickly and easily 24 hours a day, seven days a week at LUTZ.  If you place an order on Tuesday to Friday before 4 p.m., it will be shipped the same day.< /p>

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Pay

You can pay safely and securely in our webshop with iDEAL | Wero and credit card. It is also possible to pay in cash when you pick up the order in our store in Vinkeveen.

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Shipping

LUTZ does not charge shipping costs for an order from €50 within the Netherlands. For orders under €50, we charge €3.95. This is a fixed amount, regardless of the number of items and shipments per order. If your order consists entirely of items with a 20% discount or more, we will charge a shipping fee of € 6.95.

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Return

If you're not satisfied, you can exchange the items within 14 days. 

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